Website maintenance
A website that gets ongoing attention.
Most business websites are not broken. They are simply unattended — a plugin behind, a page out of date, a contact form nobody has tested since it was built. Maintenance is the work of noticing that before a customer does.
- What it coversPlanned platform updates, agreed content changes and functional checks on the paths customers actually use.
- What it is notNot emergency outage recovery, not hosting ownership and not a redesign. Each of those is scoped separately.
- What we needAccess to the site or hosting, and a named person who can approve content changes.
The problem this solves
Nobody owns the small jobs.
The website was built, the person who built it moved on, and the updates stopped. Nothing fails loudly. The hours are wrong, the form quietly stopped sending, the platform is three versions behind, and the first person to find out is a customer who gives up.
Maintenance puts a named person back on those jobs, on a cadence you agreed to, with a record of what was done.
Scope
What the agreed work covers.
The exact cadence and the volume of content changes are set in your agreement. The categories below are what maintenance means here.
Included in a maintenance scope
- Planned updates to the platform, theme and plugins or packages your site depends on, applied on an agreed cadence rather than whenever something breaks.
- Agreed content changes: new or revised service text, staff and hours updates, seasonal notices, document and image swaps.
- Functional checks on the paths that matter — contact forms, phone and email links, booking links, and the main navigation.
- Technical upkeep within scope: broken internal links, obviously oversized images, certificate expiry, and uptime checks where available.
- A written record of what was changed, when, and what we recommend next.
Handled separately, not assumed
- Emergency repair of an outage or a compromised site. That is separate work on separate terms, because it cannot be planned or fixed-fee.
- Hosting itself. We can work with your host, but we do not take over responsibility for the server unless that is agreed and priced on its own.
- We do not promise backups and restoration as a guaranteed service. What is genuinely available depends on your platform and host, so we confirm it per site rather than claiming it here.
- A redesign or a rebuild. Maintenance keeps a site current; it does not quietly turn into a new website.
- We do not offer accessibility certification or a legal compliance guarantee. We can improve specific issues we find, and we will be clear about what remains.
- No malware removal guarantees. We will help, and we will tell you honestly when specialist recovery is the right call.
How a month actually runs
Predictable, and visible.
01
Scheduled checks
Updates reviewed and applied, contact paths tested, and the site checked against the list agreed for your scope.
02
Your requests
Content changes you send are queued, confirmed back to you, and published once approved.
03
Anything unexpected
If a check turns up something outside the agreed scope, you get the finding and a recommendation — not a surprise invoice.
04
The record
A plain summary of what changed and what we suggest next, available in your client workspace.
Questions
Before you commit.
How is maintenance different from a redesign?
Maintenance keeps the site you have accurate, working and up to date. A redesign changes what the site is. If a review shows that the underlying site is the problem, we will say so rather than billing maintenance against a structure that cannot be rescued.
What platforms can you work with?
We confirm this per site rather than publishing a list we might not honour. What matters is whether we can get reliable access, whether the platform is still supported, and whether updates can be applied safely. We will tell you after reviewing it.
What happens if something breaks after an update?
We tell you, we document what changed, and we work to get the site back to a working state. Where the platform and host support a usable restore point, we use it. We confirm what restore capability actually exists on your site before relying on it.
How quickly do you respond?
Response windows are part of the written agreement, because they depend on the service level you choose. We are not publishing a number on this page that we have not committed to you specifically.
Often scoped together
What usually sits alongside this.
Maintenance keeps the site accurate; these are the services that decide what the site should say and who finds it.
- SEO — Improve site structure, service information and the paths customers use to reach you.
- Google Business Profile — Authorized profile updates that connect your services, website and business information.
- Markets we serve — where this work is delivered today, and how remote management actually runs.
- Contact — describe the business and we will say where we would start.
Let's start with a conversation
Tell us what your website is doing now.
Even a quick look at the site and how it is hosted tells us whether maintenance is the right starting point or whether something else needs attention first.